Career

Does your heart beat a little extra for excellent customer service? Are you a structured and communicative team player? Do you have a genuine interest in domain names, DNS, and SSL/TLS Certificates? Do you want to take the next step in your career and work in a growth company giving you a lot of your own responsibility?

Then maybe you are the one we need for our highly appreciated Fulfillment Team!
If you want a developing job in an entrepreneurial environment with great colleagues, and yet be part of a larger, global organization, like AWA Group, this is the role for you.

About the Position:

Today, domain names are one of the most important assets for businesses and their brands. Dotkeeper is a fast-growing company (Rewarded by DI Gasell, four years in a row) and has since the very beginning in 2013 focused on helping clients manage their domain names and digital assets in a value-creating, strategical, and service-minded manner.

With us, you won’t be just another cog in the wheel but a contributor, helping the company grow to reach new heights. We are looking for you who have practical experience from working with customer support B2B within the domain name and hosting field.

In the Technical Support role, you have a key role in our Fulfillment Team, which is working to ensure qualitative management and delivery to our clients, as well as with customer support. You are working in close dialogue with the clients and the client manager by providing technical support, executing orders, and assisting with client projects. You manage several projects and tasks daily and are working with the expectation to always maintain accuracy and service in all aspects of your work.

You are also part of establishing and developing routines and processes for the best possible quality, efficiency, and client satisfaction.

Among your tasks are also invoicing and customer support related to invoicing. However, we do not require you to have any previous experience with this.

What We Are Looking For

We are looking for someone who is passionate about providing good service to clients and colleagues and want to maintain the highest quality in all your assignments. You enjoy working in a team, but you are also proficient when it comes to working independently towards joint goals. You are a person who does not wait for things to be done but can see needs and potential yourself, and understand and take action on what you identify.

As a person, you are positive, solution-oriented, and structured. You have documented experience from managing domain name- and IT services, and have a good general technical understanding, interest, and drive to learn more about domain names, DNS and related products. You have good communicative skills verbally as well as written, in both Swedish and English.

Qualifications

To be a good fit for the role, we would like the applicant to have among other things:
• Several years of experience working operatively and with Technical client support
• Good technical understanding.
• Excellent verbal and written skills in Swedish and English
• Be motivated by joint goals, development, freedom at your own responsibility, and driving processes forward
• Be goal-oriented, structured, and solution-oriented as a person, with a sense for relations and service

Meritorious:

• Several years of experience working operatively and with support errands connected to for example domain management, SSL/TLS, web hosting within B2B
• Be able to manage several projects and tasks on a running basis
• An understanding of processes and routines regarding domain management

What We Are Offering
We offer an exciting job in an entrepreneurial environment where you have the chance to make a real difference. You will be part of a team that is passionate about what we do and create together. Each year we perform staff surveys, and we are proud to say that we have very satisfied employees. Because we are growing, and are part of AWA Group, there are good possibilities to climb within the organization for those with such ambitions.

If you want to make a difference and grow along with a company, this is the perfect workplace.

START
You will start according to agreement.

LOCATION
The position is full-time. With Office in central Stockholm, Gothenburg or Malmö. With the possibility of working from home if needed.

SALARY
Salary and terms are set individually.

OTHER
Business trips might occur.

HOW TO APPLY
Send your application letter and CV to jobb@dotkeeper.com. The selection process is ongoing, so get in touch as soon as you can if you are interested.

Are you interested in tech, sales, and relations? Are you passionate about Brand Security and enjoy keeping up with the recent developments in the field? Are you at your happiest when you have a lot of your own responsibility, and feel that you have the conditions to grow in your professional role? Do you have experience helping businesses to strengthen and protect their brand through online brand protection strategies?

Then it could be you we are looking for! At Dotkeeper we are continuing to grow, and we want to increase our team with a goal-oriented Client Manager.

If you want a developing job in an entrepreneurial environment and great colleagues, and yet be part of a larger, global organization, like AWA Group, this is the role for you.

About the Position:
Today, domain names are one of the most important assets for businesses and their brands. Dotkeeper is a fast-growing company (four times rewarded by DI Gasell) and have since the very beginning in 2013 focused on helping clients manage their domain names and digital assets in a value-creating, strategical, and service-minded manner.

Here you are not just one in the crowd, but you are contributing to helping the company grow to reach new heights.
We are looking for you who have a solid experience of helping businesses protecting their brand digitally, and who wants to take the next step in your career.

As Client Manager at dotkeeper, you will be running and be responsible for some of Dotkeeper’s exciting clients. You will be helping leading brands to develop and protect their digital assets, design name protection strategies, perform risk analyses, prevent infringement, and collaborate with colleagues to make it happen strategically as well as operatively. You will also be responsible for building and developing your own client portfolio, and your main task is to attend to your client relations through solid guidance and service.

At Dotkeeper you will be responsible for your own budget and be running your own processes and activities, working toward goals and important KPIs. You will be part of a team managed by our COO.

Dotkeeper is part of AWA Group (a leading consultant firm within intellectual property in Europe and Asia), and therefore we work closely with AWA. One of your most essential assignments will be to support AWAs consultants and clients regarding domain names, and to tailor solutions and strategies.

As Client Manager with us, your workdays will include a lot of client contact and client meetings, digitally as well as by phone and on site with the clients.

Qualifications
To be a good fit for the role, we would like the applicant to have among other things:
• Several years of work experience helping businesses with domain name management and strategies for protecting brands digitally, with good results
• Be passionate about Brand Security and keep up with the developments in the field
• A want to be part of a business journey where your contribution really matters
• Be motivated by high goals, development, freedom under your own responsibility, and to drive processes forward
• Be goal-oriented, structured, and solution-oriented as a person, with a sense for relations and service
• Excellent verbal and written skills in Swedish and English

What We Are Offering
We are offering a developing job in an entrepreneurial environment where you have the chance to make a real difference. You will be part of a team that is passionate about what we do and create together. Each year we perform staff surveys, and we are proud to say that we have very satisfied employees. Because we are growing, and are part of AWA Group, there are good possibilities to climb within the organization for those with such ambitions.
If you want to make a difference and grow along with a company, this is the perfect workplace.

Additional Information
The position is full-time and can be placed at one of our offices in Stockholm, Gothenburg, or Malmö.
You will start according to agreement.
Salary and terms are individual.
The possibility to work from home if needed.
Business trips might occur.

Are you passionate about relations and sales? Do you want to work in a field that is making strong progress? Do you want a developing job in an entrepreneurial environment and a great fellowship, and yet be part of a larger, global organization, like AWA Group?

If so, this could be something for you!

Dotkeeper is growing and now we are looking for driven Sales Representatives for our Stockholm office.

About the Position:
Today, domain names are one of the most important assets for businesses and their brands. Dotkeeper is a fast-growing company (four times rewarded by DI Gasell) and have since the very beginning, 2013, focused on helping clients manage their domain names and digital assets in a value-creating, strategical, and service-minded way.

Here you are not just one in the crowd, but you are contributing to helping the company grow to reach new heights.
As a Dotkeeper Sales Developer, you are our representative and act as the first point of contact with new clients. You will be responsible for building and developing relations with clients who are in need of our services. Your job is to identify interesting prospects to develop a dialogue and manage some of our incoming requests to match the clients’ needs with our offer. You will be helping leading brands to develop and protect their digital assets, design name protection strategies, and collaborate with colleagues to make it happen strategically as well as operatively.

You will be responsible for your own budget and be running your own processes and activities, working toward goals and important KPIs. You will be part of a team managed by our Head of Sales, and also have direct access to a dedicated sales coach.

Dotkeeper is part of AWA Group (a leading consultant firm within intellectual property in Europe and Asia), and therefore we work closely with AWA. One of your most vital assignments will be to support AWAs consultants and clients regarding domain names, and to tailor solutions and strategies.

As one of our Sales Representatives, your workdays will include a lot of client contact and client meetings, digitally as well as by phone and on site with the clients.

Qualifications
To be a good fit for the role, we would like the applicant to have, among other things:
• A want to be part of a business journey where your contribution matters
• Be motivated by high goals, development, taking own responsibility, and driving processes forward
• Be social, brave, structured, solution-oriented, and determined as a person, with a great sense for relations and service
• Have previous work experience from B2B sales with documented good references
• Excellent verbal and written skills in Swedish and English
• If you have work experience helping businesses with digital brand protection and domain name management, it is a merit

What We Are Offering
We are offering a developing job in an entrepreneurial environment where you have the chance to make a real difference. You will be part of a team that is passionate about what we do and create together. Each year we perform staff surveys, and we are proud to say that we have very satisfied employees. Because we are growing, and are part of AWA Group, there are good possibilities to climb within the organization for those with such ambitions.
If you want to make a difference and grow along with a company, this is the perfect workplace.

Additional Information
The position is full-time.
You will start according to agreement.
Salary and terms are set individually.
Office in central Stockholm with the possibility of working from home if needed.
Business trips might occur.