Does your heart beat a little extra for excellent customer service? Are you a structured and communicative team player? Do you have a genuine interest in domain names, DNS, and SSL/TLS Certificates? Do you want to take the next step in your career and work in a growth company giving you a lot of your own responsibility?
Then maybe you are the one we need for our highly appreciated Fulfillment Team!
If you want a developing job in an entrepreneurial environment with great colleagues, and yet be part of a larger, global organization, like AWA Group, this is the role for you.
About the Position:
Today, domain names are one of the most important assets for businesses and their brands. Dotkeeper is a fast-growing company (Rewarded by DI Gasell, four years in a row) and has since the very beginning in 2013 focused on helping clients manage their domain names and digital assets in a value-creating, strategical, and service-minded manner.
With us, you won’t be just another cog in the wheel but a contributor, helping the company grow to reach new heights. We are looking for you who have practical experience from working with customer support B2B within the domain name and hosting field.
In the Technical Support role, you have a key role in our Fulfillment Team, which is working to ensure qualitative management and delivery to our clients, as well as with customer support. You are working in close dialogue with the clients and the client manager by providing technical support, executing orders, and assisting with client projects. You manage several projects and tasks daily and are working with the expectation to always maintain accuracy and service in all aspects of your work.
You are also part of establishing and developing routines and processes for the best possible quality, efficiency, and client satisfaction.
Among your tasks are also invoicing and customer support related to invoicing. However, we do not require you to have any previous experience with this.
What We Are Looking For
We are looking for someone who is passionate about providing good service to clients and colleagues and want to maintain the highest quality in all your assignments. You enjoy working in a team, but you are also proficient when it comes to working independently towards joint goals. You are a person who does not wait for things to be done but can see needs and potential yourself, and understand and take action on what you identify.
As a person, you are positive, solution-oriented, and structured. You have documented experience from managing domain name- and IT services, and have a good general technical understanding, interest, and drive to learn more about domain names, DNS and related products. You have good communicative skills verbally as well as written, in both Swedish and English.
To be a good fit for the role, we would like the applicant to have among other things:
• Several years of experience working operatively and with Technical client support
• Good technical understanding.
• Excellent verbal and written skills in Swedish and English
• Be motivated by joint goals, development, freedom at your own responsibility, and driving processes forward
• Be goal-oriented, structured, and solution-oriented as a person, with a sense for relations and service
• Several years of experience working operatively and with support errands connected to for example domain management, SSL/TLS, web hosting within B2B
• Be able to manage several projects and tasks on a running basis
• An understanding of processes and routines regarding domain management
What We Are Offering
We offer an exciting job in an entrepreneurial environment where you have the chance to make a real difference. You will be part of a team that is passionate about what we do and create together. Each year we perform staff surveys, and we are proud to say that we have very satisfied employees. Because we are growing, and are part of AWA Group, there are good possibilities to climb within the organization for those with such ambitions.
If you want to make a difference and grow along with a company, this is the perfect workplace.
You will start according to agreement.
The position is full-time. With Office in central Stockholm, Gothenburg or Malmö. With the possibility of working from home if needed.
Salary and terms are set individually.
Business trips might occur.
HOW TO APPLY
Send your application letter and CV to email@example.com. The selection process is ongoing, so get in touch as soon as you can if you are interested.